Privacy Policy隐私政策
Last updated: October 2026最后更新：2026 年 10 月
OrientScan ("we", "us") is a medical travel agency that provides health travel and care-coordination services in China. We are not a hospital or medical provider. This policy explains how we collect, use, share and protect your personal information, including when you use this website, our online chat, or our consultation channels.OrientScan（"我们"）是一家在中国提供健康旅游与就医协助服务的医疗旅行机构。我们不是医院，也不提供医疗服务。本政策说明我们如何收集、使用、共享与保护您的个人信息，包括您使用本网站、在线客服或咨询渠道时。
1. Information we collect1. 我们收集的信息
- Contact details you provide: name, email, WhatsApp/phone, country.您主动提供的联系方式：姓名、邮箱、WhatsApp/电话、国家。
- Trip details: preferred dates, service of interest, travel party.行程信息：意向日期、感兴趣的服务、同行人数。
- Health-related information you choose to share for coordination (e.g., condition summary, reports).您为协调服务而主动分享的健康相关信息（如病情摘要、报告）。
- Technical data: basic device/browser info and pages viewed via our site.技术数据：通过本站收集的基本设备/浏览器信息与浏览页面。
2. How we use your information2. 我们如何使用信息
- Reply to your inquiries and provide quotes.回复您的咨询并提供报价。
- Coordinate hospital appointments, interpretation, transport and related services.协调医院预约、翻译、交通及相关服务。
- Improve our services and website experience.改进我们的服务与网站体验。
- Comply with legal obligations.履行法律义务。
3. Third parties3. 第三方
We use trusted service providers who process data on our behalf, including: a third-party online chat widget (Mlian Chat), image/file hosting (Tencent Cloud COS), payment providers, and website hosting. These providers only access information needed to perform their functions and are bound by their own privacy terms.我们使用可信的服务提供商代为处理数据，包括：第三方在线客服挂件（铭联客服）、图片/文件存储（腾讯云 COS）、支付服务商与网站托管。这些服务商仅访问履行职能所需的信息，并受其各自隐私条款约束。
4. Cookies & consent4. Cookie 与同意
We use essential cookies to operate the site and, with your consent, third-party cookies from the online chat widget and any analytics. On your first visit we show a consent banner; you can accept or decline non-essential cookies, and change your choice anytime by clearing site data. We do not use health information for advertising targeting.我们使用必要 Cookie 以运行网站，并在您同意后使用来自在线客服挂件及任何分析工具的第三方 Cookie。首次访问时我们会显示同意横幅；您可接受或拒绝非必要 Cookie，并可随时通过清除站点数据更改选择。我们不会将健康信息用于广告定向。
5. Your rights5. 您的权利
Depending on your location (e.g., under the EU GDPR or China's PIPL), you may have the right to access, correct, delete, restrict or object to processing of your personal data, and to withdraw consent. To exercise these rights, contact us at the email below.根据您所在地（如欧盟 GDPR 或中国《个人信息保护法》），您可能有权访问、更正、删除、限制或反对处理您的个人数据，并有权撤回同意。如需行使这些权利，请通过下方邮箱联系我们。
6. Data security & cross-border transfer6. 数据安全与跨境传输
We apply reasonable technical and organizational measures to protect your information. As our services operate in China, your information may be processed in China; where required, we take steps to comply with applicable cross-border data rules.我们采取合理的技术与组织措施保护您的信息。由于服务在中国进行，您的信息可能在中国境内处理；在适用情况下，我们采取措施遵守相关跨境数据规定。
7. Medical disclaimer7. 医疗声明
OrientScan provides medical travel and care-coordination services only. We do not provide medical advice or clinical decisions, and we do not sign surgical consents on your behalf. All medical acts are performed by licensed physicians at the treating hospitals.OrientScan 仅提供医疗旅行与就医协助服务，不提供医疗建议、不做临床决策，也不代签手术同意书。所有医疗行为均由收治医院的持证医生作出。
8. Contact8. 联系我们
For privacy questions, email 隐私相关咨询，请邮件联系 info@orientscan.com.